Monday, May 25, 2009

Telephone calls, what where they thinking?

We had two telephone calls that had me wondering what people placing the calls, were thinking. The first was late last night and again this morning. I’ll start with last night. I work in Information Technology (IT). Off hour calls are a way of life. When a production computer job breaks, someone, sometimes me, has to get it fixed. My employer recently sent some jobs half way around the world for support there. This is to save money while the business focus’s on new applications. Last night at 10:30 PM USA central time, the phone rang. Never a good thing being that late. I could barely understand the other person, with the delay for an overseas call and all. I did some mental math and figured out that it was around 10 AM on their Monday morning. Since I had trouble understanding them, I finally asked them to send me an email with the job that had failed. We hung up. I then called our global computer center and spoke with the operator. He was able to point me to the correct job. My first mistake was assuming that it was a production issue and had just happened. WRONG! It was on the test system, and to sweeten the icing on the cake, it had failed FRIDAY morning! When the “on shore” team should have handled it. Not calling up me at 10:30 PM on a Sunday evening on a three day weekend. I looked back through some logs and found that a person must have had trouble running a job, all last week. They probably just gave up on Thursday and left it. Except then the Friday morning job failed, but they didn’t fix that either. By 11 PM, I had it up and running, and pointed out to the off-shore person that this was TEST, and it was 11 PM here, on a holiday weekend.

The next call was this Monday, Memorial Day morning. 8 AM in fact. We were still asleep and enjoying sleeping in. The phone rang. I was still groggy, but the wife picked it up. Our middle school kid is going to graduate and move on to high school. The middle school deemed that important enough to telephone all the parents with an automated message. We appreciate the call, but 8 AM on a holiday? I think whoever set that message up to be sent at that time, needs to be sent back to sixth grade.

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