Wednesday, July 15, 2009

Customer Service

I have been using flash drives for about five years. The first one I purchased is 512 MB and still works. It is a Lexar. My second flash is a Kingston Data Traveler, 2 GB. I’ve had it about three years. About a month back, it was about 80 percent used and decided it was “write protected”, so I can read off it, but could not write to it. Some time spent with Google searching for solutions yielded a tool to use to attempt to reformate it, but that didn’t work either. I was able to copy most everything off of it onto the computers hard drive. I then went and purchased a PNY 4 GB flash. It didn’t cost much, but the dumb thing quit working in three weeks! And I can’t read anything off it. Thank goodness, the old Kingston is still readable. I lost a few updated files off the “pony”.

So yesterday I decided to call up both PNY and Kingston to see what, if anything could be done.

PNY. Did I always properly eject it? Yes. OK, If you have the store receipt call us back and you will need to send the receipt and the flash back to us. I attempt to find the receipt, but can’t find it. I know about when I purchased it and went up to Wal*Mart, but they can’t pull up a duplicate receipt. I am out of luck on this unit.

I call up Kingston. Can you read the serial number off the side? Yes. OK, that unit is 4 years old, so it is still under our warrantee. They then email me instructions and a return number. I buy a 62 Cent padded envelop and have the post office stamp it. I’m out about $2 and Kingston will mail me a replacement drive. No questions asked. It should not have failed. Oh, and they most likely will replace the 2GB with a 4GB unit.

Kingston and Lexar, you have my business.

PNY, see ya!!!

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